Refunds Policy
FurvanaWell Returns & Exchanges Policy
Last Updated: [09/04/2025]
At FurvanaWell, we want you and your furry friends to be happy with every purchase. If you are not completely satisfied with your order, we make the return and exchange process as simple as possible.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible, items must be unused, in original packaging, and in the same condition you received them.
Proof of purchase (order number or receipt) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Gift cards
Clearance or final sale items
Customized products (e.g., collars engraved with your pet’s name)
Items that have been opened, used, or damaged by the customer
3. Return Process
Contact us at hello@furvanawell.com or call 469-423-7858 with your order number.
Our team will provide a return authorization and instructions.
Securely repackage your item and ship it using the provided return label (if applicable).
Once received, we’ll inspect your return and notify you of approval or rejection.
4. Refunds
Approved refunds will be processed back to your original payment method within 5–7 business days.
Please allow additional time for your bank or credit card company to post the refund.
Shipping costs are non-refundable unless the item was defective or incorrect.
5. Exchanges
Exchanges are available for items of equal or lesser value.
If you wish to exchange for a different product, any price difference will be billed or refunded accordingly.
Exchange requests must be initiated within the 30-day return window.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue.
We will send a replacement at no cost or issue a full refund.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Double-check your bank or credit card account.
Contact your bank or card provider (sometimes posting takes time).
If still unresolved, reach out to us at hello@furvanawell.com.
8. Contact Us
Questions about returns or exchanges? We’re here to help:
Email: hello@furvanawell.com
Phone: 469-423-7858
Address: 1225 Baynes Drive, McKinney, TX 75071, United States